:root {
  --primario: #0f766e;
  --primario-oscuro: #115e59;
  --primario-claro: #ccfbf1;
  --secundario: #f59e0b;
  --peligro: #dc2626;
  --exito: #15803d;
  --aviso: #b45309;
  --info: #1d4ed8;
  --fondo: #f4f7f7;
  --superficie: #ffffff;
  --texto: #17202a;
  --texto-suave: #5f6b76;
  --borde: #d9e2e5;
  --sombra: 0 12px 30px rgba(15, 35, 42, 0.08);
  --radio: 18px;
  --ancho: 1180px;
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
  margin: 0;
  min-height: 100vh;
  background: var(--fondo);
  color: var(--texto);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  line-height: 1.55;
}
img, video { max-width: 100%; display: block; }
a { color: inherit; }
button, input, select, textarea { font: inherit; }
button { cursor: pointer; }

.contenedor { width: min(calc(100% - 32px), var(--ancho)); margin-inline: auto; }
.oculto { display: none !important; }
.muted { color: var(--texto-suave); }
.texto-centro { text-align: center; }
.espacio-superior { margin-top: 24px; }

.cabecera {
  position: sticky;
  top: 0;
  z-index: 1000;
  background: rgba(255,255,255,.95);
  backdrop-filter: blur(10px);
  border-bottom: 1px solid var(--borde);
}
.cabecera-interior {
  min-height: 72px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 18px;
}
.marca {
  display: inline-flex;
  align-items: center;
  gap: 11px;
  text-decoration: none;
  font-weight: 800;
  color: var(--primario-oscuro);
}
.marca-icono {
  width: 42px;
  height: 42px;
  display: grid;
  place-items: center;
  border-radius: 13px;
  background: var(--primario);
  color: white;
  font-size: 22px;
}
.navegacion { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.navegacion a, .nav-boton {
  border: 0;
  background: transparent;
  text-decoration: none;
  padding: 10px 13px;
  border-radius: 10px;
  color: #34424a;
  font-weight: 650;
}
.navegacion a:hover, .nav-boton:hover { background: #edf5f4; color: var(--primario-oscuro); }

.boton {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  min-height: 44px;
  border: 1px solid transparent;
  border-radius: 12px;
  padding: 10px 18px;
  text-decoration: none;
  font-weight: 750;
  transition: transform .15s ease, box-shadow .15s ease, background .15s ease;
}
.boton:hover { transform: translateY(-1px); }
.boton-primario { background: var(--primario); color: white; box-shadow: 0 9px 20px rgba(15,118,110,.22); }
.boton-primario:hover { background: var(--primario-oscuro); }
.boton-secundario { background: white; color: var(--primario-oscuro); border-color: var(--borde); }
.boton-peligro { background: var(--peligro); color: white; }
.boton-pequeno { min-height: 36px; padding: 7px 12px; font-size: .9rem; }
.boton:disabled { opacity: .58; cursor: not-allowed; transform: none; }

.hero {
  padding: 76px 0 64px;
  background:
    radial-gradient(circle at 85% 20%, rgba(245,158,11,.18), transparent 28%),
    linear-gradient(135deg, #e8fffb 0%, #f9fbfb 52%, #fff8e8 100%);
  border-bottom: 1px solid var(--borde);
}
.hero-grid { display: grid; grid-template-columns: 1.15fr .85fr; gap: 45px; align-items: center; }
.etiqueta {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  color: var(--primario-oscuro);
  padding: 7px 12px;
  border-radius: 999px;
  font-size: 20px;
  font-weight: 750;
}
h1, h2, h3 { line-height: 1.15; margin-top: 0; }
h1 { font-size: clamp(2.35rem, 5vw, 4.25rem); margin: 18px 0; letter-spacing: -.035em; }
h2 { font-size: clamp(1.7rem, 3vw, 2.55rem); }
.hero p { font-size: 1.12rem; color: var(--texto-suave); max-width: 720px; }
.acciones { display: flex; gap: 12px; flex-wrap: wrap; margin-top: 25px; }
.hero-tarjeta {
  background: rgba(255,255,255,.92);
  border: 1px solid rgba(15,118,110,.16);
  border-radius: 28px;
  padding: 28px;
  box-shadow: var(--sombra);
}
.hero-tarjeta .numero { font-size: 2.7rem; font-weight: 900; color: var(--primario); }

.seccion { padding: 68px 0; }
.seccion-encabezado { max-width: 720px; margin-bottom: 28px; }
.grid-3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 20px; }
.grid-2 { display: grid; grid-template-columns: repeat(2, 1fr); gap: 22px; }
.tarjeta {
  background: var(--superficie);
  border: 1px solid var(--borde);
  border-radius: var(--radio);
  padding: 22px;
  box-shadow: 0 8px 24px rgba(21,45,53,.05);
}
.tarjeta-icono {
  width: 48px;
  height: 48px;
  display: grid;
  place-items: center;
  border-radius: 14px;
  background: var(--primario-claro);
  font-size: 23px;
  margin-bottom: 14px;
}
.pasos { counter-reset: paso; }
.paso { position: relative; padding-left: 64px; }
.paso::before {
  counter-increment: paso;
  content: counter(paso);
  position: absolute;
  left: 0;
  top: 0;
  width: 44px;
  height: 44px;
  display: grid;
  place-items: center;
  border-radius: 50%;
  color: white;
  background: var(--primario);
  font-weight: 850;
}

.pagina-cabecera { padding: 38px 0 18px; }
.pagina-cabecera h1 { font-size: clamp(2rem, 4vw, 3rem); margin-bottom: 8px; }
.panel-contenido { padding: 26px 0 64px; }

.alerta {
  border-radius: 12px;
  padding: 12px 15px;
  margin: 12px 0;
  border: 1px solid transparent;
  font-weight: 600;
}
.alerta-error { color: #991b1b; background: #fef2f2; border-color: #fecaca; }
.alerta-exito { color: #166534; background: #f0fdf4; border-color: #bbf7d0; }
.alerta-aviso { color: #92400e; background: #fffbeb; border-color: #fde68a; }
.alerta-info { color: #1e40af; background: #eff6ff; border-color: #bfdbfe; }

.estado {
  display: inline-flex;
  align-items: center;
  padding: 5px 10px;
  border-radius: 999px;
  font-size: .82rem;
  font-weight: 800;
  background: #eef2f7;
  color: #334155;
}
.estado-recibido { background: #dbeafe; color: #1e40af; }
.estado-en_revision { background: #fef3c7; color: #92400e; }
.estado-en_atencion { background: #ffedd5; color: #9a3412; }
.estado-atendido { background: #dcfce7; color: #166534; }
.estado-cerrado { background: #e2e8f0; color: #334155; }
.estado-descartado { background: #fee2e2; color: #991b1b; }

.lista-reportes { display: grid; gap: 16px; }
.reporte-item {
  display: grid;
  grid-template-columns: 1fr auto;
  gap: 16px;
  align-items: center;
  background: white;
  border: 1px solid var(--borde);
  border-radius: 16px;
  padding: 18px;
}
.reporte-codigo { font-weight: 850; color: var(--primario-oscuro); }
.meta { display: flex; flex-wrap: wrap; gap: 8px 18px; color: var(--texto-suave); font-size: .92rem; }

.detalle-grid { display: grid; grid-template-columns: 1.2fr .8fr; gap: 22px; align-items: start; }
.datos-lista { display: grid; gap: 13px; }
.dato { display: grid; grid-template-columns: 150px 1fr; gap: 15px; padding-bottom: 12px; border-bottom: 1px solid #edf1f2; }
.dato strong { color: #34424a; }

.mapa { width: 100%; min-height: 420px; border-radius: 16px; border: 1px solid var(--borde); overflow: hidden; z-index: 1; }
.mapa-grande { min-height: 650px; }

.galeria { display: grid; grid-template-columns: repeat(2, minmax(0,1fr)); gap: 14px; }
.evidencia {
  background: #f7f9fa;
  border: 1px solid var(--borde);
  border-radius: 14px;
  overflow: hidden;
}
.evidencia img, .evidencia video { width: 100%; height: 250px; object-fit: cover; background: #111827; }
.evidencia-pie { padding: 10px 12px; font-size: .86rem; color: var(--texto-suave); }

.timeline { list-style: none; margin: 0; padding: 0 0 0 18px; border-left: 2px solid #d8e5e4; }
.timeline li { position: relative; padding: 0 0 22px 20px; }
.timeline li::before { content: ""; position: absolute; left: -25px; top: 4px; width: 12px; height: 12px; background: var(--primario); border-radius: 50%; border: 3px solid white; }

.tabla-contenedor { width: 100%; overflow-x: auto; background: white; border: 1px solid var(--borde); border-radius: 16px; }
table { width: 100%; border-collapse: collapse; }
th, td { padding: 13px 14px; text-align: left; border-bottom: 1px solid #e8edef; vertical-align: middle; }
th { background: #f6f9f9; color: #3c4a51; font-size: .86rem; text-transform: uppercase; letter-spacing: .03em; }
tr:last-child td { border-bottom: 0; }

.vacio { padding: 35px; text-align: center; color: var(--texto-suave); background: white; border: 1px dashed #cbd5d8; border-radius: 16px; }
.cargando { padding: 24px; text-align: center; color: var(--texto-suave); }

.pie { margin-top: auto; padding: 32px 0; color: var(--texto-suave); background: #eaf1f1; border-top: 1px solid var(--borde); }
.pie-grid { display: flex; justify-content: space-between; gap: 20px; flex-wrap: wrap; }

@media (max-width: 900px) {
  .hero-grid, .detalle-grid, .grid-3 { grid-template-columns: 1fr; }
  .grid-2 { grid-template-columns: 1fr; }
  .hero { padding-top: 52px; }
  .cabecera-interior { align-items: flex-start; padding: 13px 0; }
  .navegacion { justify-content: flex-end; }
  .mapa-grande { min-height: 520px; }
}

@media (max-width: 640px) {
  .contenedor { width: min(calc(100% - 22px), var(--ancho)); }
  .cabecera { position: static; }
  .cabecera-interior { flex-direction: column; align-items: stretch; }
  .navegacion { justify-content: flex-start; }
  .navegacion a, .nav-boton { padding: 8px 9px; font-size: .9rem; }
  .hero { padding: 42px 0; }
  h1 { font-size: 2.25rem; }
  .seccion { padding: 48px 0; }
  .reporte-item { grid-template-columns: 1fr; }
  .dato { grid-template-columns: 1fr; gap: 4px; }
  .galeria { grid-template-columns: 1fr; }
  .mapa, .mapa-grande { min-height: 390px; }
}